Controlled Contamination Services’ primary goal is to provide the highest quality services, both meeting and exceeding our customers’ requirements, while improving the environment they work in through the use of the QMS and Quality Objectives.
Controlled Contamination Services will work to continuously improve services and is committed to complete customer satisfaction.
Controlled Contamination Services is proud to have an ISO 9001:2015 Certified Quality Management System that ensures compliance with the International Organization for Standardization. Compliance with the ISO 9001:2015 standard is a key component of our effective quality management system.
Controlled Contamination Services operates under a robust Quality Management System (QMS), incorporating everything necessary to maintain compliance, including training, audits, document management, and record retention requirements.
Controlled Contamination Services combines current technology and sustainable agents with a precision, high-performance cleaning system (OS1) to provide a safer, cleaner, and healthier work environment. Controlled FACtS, powered by Cleantelligent, is a cloud-based work order and communication system we use for our clients. The system is highly customizable and we will adjust the program to fit the exact needs of the customer prior to launch and will make changes as needs change.
By using Controlled FACtS, customers can generate service requests, inspection reports, and review output reports at any time from their own device. This system allows transparency of communication between Controlled Contamination Services employees, management, and customers. Controlled Contamination Services has developed the Service Inspection process in which cleaning performance can be measured, tracked, and trended. This will be performed by Controlled Contamination Services internally as well as with client involvement.
Controlled Contamination Services establishes that you will always be audit-ready as quality is the central component of both the facility and internal standards. Frequent review of our quality management system by our top-level management provides a safeguard on the integrity of the system. Our management team will identify and assist with resource needs and constant improvement. Whether it is quarterly or annually, they are also required to meet with the customer on a pre-determined routine to assess quality and compliance with customer SOP’s. All inspection/audit results are immediately visible to the client via the Controlled FACtS (uploaded in real-time to client email).
Controlled Contamination Services has developed a process in which cleaning performance can be measured, tracked, and trended.
An inspection schedule is developed consisting of both Operations Inspections and QA audits.
Inspections are performed using Controlled FACtS. All metrics are stored in the cloud and are available at any time for both Controlled Contamination Services and Partners.
Work orders are generated to address findings and to hold on-site management accountable.
Metrics are used to identify opportunities for improvement and retraining.